All Sales Are Final

At USA Pop Cleaners, we stand behind the quality of our products and services. As such, all sales are considered final upon completion of the transaction. We do not offer refunds or exchanges for change of mind, and incorrect shipping information entered on the order form. 

We do offer refunds or exchanges in cases of defective merchandise or shipping errors on our part, or any other reason not explicitly stated in this policy.

If you receive a defective item or an incorrect order, please contact us within 30 days of delivery at usapopcleaners@gmail.com. To complete your return, we require a receipt or proof of purchase and photographic proof (images) of the erroneous / damaged order, emailed to usapopcleaners@gmail.com. We will respond to the email with confirmation of receipt, and will offer either a full refund of the order or issuance of the correct and accurate order at our expense – again, this is provided that error of the order was done on our part. 

Please note that we cannot refund any shipping costs or order costs, for orders returned due to incorrect shipping address entered on the order form. We also cannot refund any custom or personalized items unless they are defective.

All refunds will be issued in the original form of payment. Please allow 7-20 business days for refunds to be processed. 

Exceptions for Refunds

While we maintain a strict no-refund policy, we recognize that there are rare circumstances where a refund may be warranted. We will consider issuing a refund in the following situations:

1. Damaged Products: If you receive a product that is damaged upon arrival, please contact our customer service team within 48 hours of delivery, at email address usapopcleaners@gmail.com. You will be required to provide photographic evidence of the damage. Once verified, we will arrange for a replacement or issue a full refund.

2. Shipping Errors: In the event that we make an error in shipping your order (e.g., sending the wrong item or shipping to an incorrect address provided by us), we will take full responsibility. Please contact our customer service team within 5 business days of receiving the incorrect item, at email address usapopcleaners@gmail.com. We will arrange for the return of the incorrect item and expedite the shipping of the correct product at no additional cost to you.

How to Request a Refund

If your situation falls under one of the exceptions mentioned above, please follow these steps to request a refund:

1. Contact our customer service team at usapopcleaners@gmail.com
2. Provide your order number and a detailed explanation of the issue.
3. Include clear photographs of the damaged product, if applicable.
4. Our team will review your request and respond within 2-3 business days.

Cancellation / Modification Policy

As all sales are final, we do not offer cancellations on orders once they have been placed. Please review your order carefully before completing your purchase. Our top priority is getting your order to your door as quickly as possible. Once your order is place, we begin the fulfillment process almost immediately. After an order is fulfilled, we are unable to make any changes. 

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this refund and cancellation policy.

Questions or Concerns

If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services. 

Customer support team: usapopcleaners@gmail.com or 917-765-6632